1. CUSTOMER’S RESPONSIBILITIES: Customer is responsible for providing water, gas, sewer, and electrical utilities, unless there is a written agreement stating otherwise. It is essential to have electricity and water available on the site. Customer agrees to grant Contractor and Contractor’s equipment access to the property. Customer is responsible for either removing or protecting any personal property at or surrounding the work site. Contractor is not liable for personal property damage, including but not limited to, carpets, drapes, furniture, driveways, lawns, shrubs, etc. Customer will accurately identify and guarantee the property lines to Contractor.
By signing the Work Completion Certificate, the Client agrees to pay all invoices issued by Fuse Service SF LLC. Payment is expected on the final day of installation, regardless of whether the city inspection has been completed.
2. WARRANTY; MAINTENANCE REQUIREMENT:
A completed installation is defined as an HVAC system that has been installed and fully operationally commissioned. Please note that the city inspection is not considered part of the installation process. Fuse Service SF LLC is solely responsible for ensuring the successful completion of inspections that have been scheduled by us.
Warranty on equipment.
10-year warranty for Carrier, Daikin, and Mitsubishi HVAC systems only (furnace, A/C condenser, heat pumps, mini splits, VRF), unless another warranty on equipment is mentioned in a specific estimate (check out an item’s description).
Warranty on labor.
3 to 12-year warranty on labor unless another warranty on labor is mentioned in a specific estimate (check out an item’s description).
To ensure the correct performance of the system, the manufacturers recommend having maintenance performed on the unit starting the first year of installation. However, to qualify for the extended warranty, the Contractor insists on having maintenance performed starting the third year after the installation. Please note, the 3-year labor warranty can be extended and made equal in length to the equipment warranty if, over the course of 3 years of operation, the Customer ensures that their equipment receives 2 maintenance checks per year from any California licensed HVAC contractor. At the same time, the labor warranty cannot exceed the manufacturer’s warranty.
PLUMBING WATER HEATERS AND WATER SOFTENERS INSTALLATION – 1 year warranty on labor (included all types of equipment), warranty for parts or equipment is provided in accordance with the manufacturer’s warranty.
ELECTRICAL PANEL INSTALLATION (INCLUDED SUB PANEL), ELECTRICAL VEHICLE CHARGER, REWIRING – 3 year warranty on labor, warranty for parts or equipment is provided in accordance with the manufacturer’s warranty.
REFRIGERATION EQUIPMENT INSTALLATION – 3 year warranty on labor, warranty for parts or equipment is provided in accordance with the manufacturer’s warranty.
OTHER INSTALLATIONS like a swamp cooler, kitchen equipment, wine cooler, wall heater, windows ac, etc. – 1 year warranty on labor, warranty for parts or equipment is provided in accordance with the manufacturer’s warranty.
REFRIGERATION AND HVAC REPAIR – 1-year warranty for labor, warranty for parts or equipment is provided in accordance with the manufacturer’s warranty.
HVAC, ELECTRICAL AND PLUMBING REPAIRS AND SERVICES – 1-year warranty for labor, warranty for parts is provided in accordance with the manufacturer’s warranty. For warranties on repairs, please see the Service Description above.
CLEANING SERVICES: Cleaning services are not subject to warranty.
3. EXTRA WORK AND CHANGE ORDERS: Customer may not require Contractor to perform extra or change order work without providing written authorization prior to the commencement of any work covered by the new change order (“Change Order”). Change Order is not enforceable against Customer unless it also identifies all of the following in writing prior to the commencement of any work covered by the Change Order: (1) the scope of the work encompassed by the order;(2) the amount to be added or subtracted from the Contract; and (3) the effect the order will have on the progress of payments or the completion date. Contractor’s failure to comply with these requirements does not preclude the recovery of compensation for work performed based upon legal or equitable remedies designed to prevent unjust enrichment.Contractor shall promptly notify Customer of (a) subsurface or latent physical conditions at the site differing materially from those indicated in this Agreement, or (b) unknown physical conditions differing materially from those ordinarily encountered and generally recognized as existing in the type of work provided for in this Agreement. Any expense incurred due to such conditions shall be paid for by Customer. Should Customer, construction lender, or any public body or inspector direct any modification or addition to the work covered by this Agreement, the agreed upon price shall be adjusted accordingly. The change in the price caused by such change shall be as agreed in writing.
4. PLANS, SPECIFICATIONS, AND PERMITS: If plans and/or separate specifications are prepared for this job, they shall be attached to and become part of this Agreement. Contractor may assist Customer in obtaining all necessary for the project permits. Please note that if the permit issuer requires any additional work, it will be added to the project at the Customer’s discretion. This may result in a change to the total price.
5. SUB CONTRACTORS: Contractor may subcontract portions of this work to properly licensed and qualified subcontractors.
6. CLEAN-UP: Upon completion of the work, Contractor will remove from Customer’s property debris and surplus material created by his operation and leave it in a neat and broom-clean condition.
7. DELAY AND/OR INTERRUPTION OF SERVICES. In case of inability to obtain adequate supplies, materials, equipment or parts, or war, civil commotion, strikes, governmental regulations or restrictions, prohibitions or other regulations, strikes, labor disturbances, Acts of God, boycotts, obstructive action by labor organizations or other causes which are not under control of Contractor, the provision of services under this Agreement, may be delayed, modified or entirely suspended for the period of such occurrence, and Contractor shall not be responsible or liable in any way for any delay, modification or cessation of the same.
8. FEES, TAXES AND ASSESSMENTS: Customer is responsible for covering all taxes, permits, fees, and assessments of any nature. Contractor may assist in the acquisition of all necessary building permits for the work, with the expenses solely borne by Customer. Upon Contractor’s requests, Customer must promptly provide sufficient funds to obtain any required permits. Customer is responsible for all fees and charges imposed by public entities and utilities associated with sewers, storm drains, water service, school facilities, other utilities, hook-up charges, and similar expenses.
If the event of non-payment, Contractor may use services of debt collectors. In this event, Customer shall be responsible for, in addition to the principal sum owed, and the accrued interest, the cost of collection of all outstanding amounts due under this Agreement.
9. COMPLIANCE WITH LAWS: Contractor shall comply with all applicable federal, state, county and local laws, ordinances, and regulations.
10. COMMERCIAL GENERAL LIABILITY INSURANCE (CGL): Contractor carries commercial general liability insurance written by Biberk. You may call Biberk at 844-472-0967
to check the Contractor’s insurance coverage.
11. WORKERS’ COMPENSATION INSURANCE: Contractor shall carry Workers’ Compensation Insurance on all his employees and shall furnish Customer satisfactory evidence upon request.
12. CUSTOMER’S INSURANCE: Customer may procure, at his/her sole expense and before the commencement of any work hereunder, fire insurance with course of construction, vandalism and malicious mischief clauses attached, such insurance to be a sum at least equal to the contract price with loss, if any payable to any beneficiary under the deed of trust covering the project, such insurance to name Contractor and his subcontractors as additional insureds, and to protect Customer, Contractor and his subcontractors and construction lender as their interests may appear; should Customer fail to do so, Contractor may procure such insurance as agent for and at the expense of Customer, but is not required to do so. If the project is destroyed or damaged by an accident, disaster, or calamity, such as fire, storm, earthquake, or by theft or vandalism, any work done by contractor in rebuilding or restoring the project shall be paid for by Customer.
13. ARBITRATION OF DISPUTES: Any dispute, claim or controversy arising out of or relating to this Agreement or the performance, breach, termination, enforcement, interpretation or validity thereof, including the determination of the scope or applicability of this Agreement to arbitrate, shall be determined by arbitration in Santa Clara, California, before one arbitrator who shall hold an active license as either a Contractor, Architect, Civil or Mechanical Engineer in the State of California. At the option of the first to commence arbitration, the arbitration shall be administered either by ADR SERVICES INC. pursuant to its Comprehensive Arbitration Rules and Procedures, or by an arbitrator mutually agreed upon by the parties. Judgment on the Award may be entered in any court having jurisdiction. This clause shall not preclude parties from seeking provisional remedies in aid of arbitration from a court of appropriate jurisdiction.
14. ATTORNEYS FEES: In the event it shall become necessary to bring suit in connection with any of the provisions of this Agreement, the prevailing party shall be paid such sum as the Court may adjudge as reasonable attorney fees.
15. LIMITATIONS: No action of any character arising from or related to this Agreement, or the performance thereof, shall be commenced by either party against the other more than two (2) years after completion or cessation of work under this Agreement.
16. RIGHT TO STOP WORK: Contractor shall have the right to stop work if any payment is not timely made to Contractor under this Agreement. Contractor may keep the job idle until all payments due are received. Furthermore, Contractor may at his option terminate this Agreement and Customer shall be liable to Contractor for breach of contract.
17. RIGHT TO CURE: In the event that Customer alleges that some of the work is not or has not been done correctly or timely, Customer shall give Contractor a notice that Contractor shall commence to cure the condition that Customer has alleged is insufficient within ten (10) days.
18. SCOPE OF AGREEMENT: Time is of the essence with respect to the completion of the work by Contractor. No modification or waiver of this Agreement shall be valid unless in writing and signed by the parties. Waiver of any breach of this Agreement shall not be deemed a waiver of any subsequent breach of the same or any other provisions of this Agreement. This writing constitutes the entire agreement, and neither party is bound by any representation, warranty, promise, statement, or information, unless it is specifically set forth herein. Paragraph headings do not in any manner affect the scope or meaning or intent of its provisions. If a part of this Agreement is held to be indefinite, uncertain, or unenforceable, such determination shall not invalidate any other part of this Agreement. This Agreement in all respects shall bind and inure to the benefits of the heirs, executors, administrators, successors and assigns of the parties.
19. ROOF PENETRATION AND THIRD-PARTY CONTRACTORS: For installations involving roof penetration, these services are provided by a third-party contractor specializing in roofing work. Fuse Service SF LLC does not provide any guarantees for the work performed by third-party contractors. Fuse Service SF LLC is not responsible for noise emitted by the installed equipment, provided that the noise levels are consistent with the manufacturer’s specifications outlined in the unit’s documentation. Some projects may require the hiring of additional services, such as roofing services or crane services. While Fuse Service SF LLC collaborates with trusted partners with whom we have a longstanding relationship, we do not assume responsibility for any damage caused to the Client’s property during the execution of these services. Clients are encouraged to review the terms, conditions, and warranties directly with the third-party contractors.
20. SITE EXLUSIVITY & WORK AREA CONDITIONS (Strict Requirement)
During the time our crew is present and performing work on the premises, no other construction, remodeling, repair, installation, or service activities may be performed by the Client, other contractors, vendors, tradespeople, or any third party in or near the work areas, unless expressly authorized in writing by our Company in advance. The Client shall ensure that all work areas remain clear, safe, and fully accessible at all times, including but not limited to being free of clutter, stored items, debris, furniture, tools, materials, and any obstructions that may interfere with or compromise our work, safety, productivity, or workmanship. Any violation of these requirements will be deemed a material breach of contract and will be considered interference with and compromise of the Company’s performance, potentially resulting in delays, inability to perform the work, reduced quality, and/or safety hazards.The Client will be financially responsible for all downtime, delays, return visits, lost revenue, and any other damages caused by such interference, as determined solely by the Company. In the event of any such breach or interference, the Company reserves the right, at its sole discretion, to:
1. Immediately stop, suspend, and/or reschedule the work until the conditions are fully corrected;
2. Charge and invoice the Client for all resulting costs, including but not limited to labor standby time, crew downtime, mobilization/demobilization, return trips, administrative time, and any additional expenses incurred;
3. Recover lost time and lost revenue (including loss of productivity and opportunity costs) resulting from the Client’s failure to provide proper site conditions;
4.Require payment of all such charges prior to re-commencing work, and/or terminate services without further obligation if the interference continues.All additional charges arising from the Client’s failure to comply with these requirements shall be immediately due and payable upon invoice and shall not be subject to dispute based on the Client’s actions or site conditions.
Standby Fee: $250/hour per technician
Trip Charge: $150–$300 per return visit
Minimum Cleaning Charge: $350
21. RESCHEDULING / CANCELLATION POLICY
If the Client requests to reschedule, postpone, delay, cancel, or modify the scheduled appointment date, arrival window, or any confirmed work time for any reason, the Client acknowledges and agrees that such changes cause immediate operational disruption, crew downtime, scheduling losses, and lost revenue to the Company. Accordingly, the Client agrees to the following non-negotiable rescheduling/cancellation fees, which are deemed reasonable and enforceable liquidated damages:
Rescheduling / Cancellation Fees
More than 72 hours notice:One-time courtesy reschedule only if availability exists (no fee).
Any additional reschedule will be subject to fees below.
48–72 hours notice: $350 Rescheduling Fee (minimum charge)
Less than 48 hours notice:$750 Rescheduling Fee (minimum charge)
Same-day reschedule / cancellation OR crew dispatched / on-site:$950 Fee + Standby Time Charges, including:
– $250/hour per technician (2-hour minimum)
– $250 Trip / Mobilization Charge
Scheduling is NOT Guaranteed
The Client acknowledges that rescheduling is not guaranteed and is subject to the Company’s availability. Any new appointment date/time will be assigned only after all fees are paid in full, and at the Company’s sole discretion based on the next available schedule.
22.IMMEDIATE PAYMENT REQUIREMENTS
All rescheduling/cancellation fees are immediately due upon invoice and must be paid before the Company will confirm a new appointment or resume any work. Failure to comply may result in:
– suspension of service,
– cancellation of the job, and/or termination of the project schedule without further obligation by the Company.
23. BUNDLED / ALL-OR-NOTHING PRICING CONDITION
The pricing shown in this estimate is valid only if the entire scope of work (all line items) is approved and completed together as one combined project. The listed line-item prices are based on bundled scheduling, mobilization, and operational efficiencies achieved only when all work is performed together. Any partial approval, removal of any line item(s), or separation of work into multiple visits/dates will void the listed pricing and will require re-quoting of the remaining line item(s) at then-current rates.
24. SCOPE FREEZE ON START DATE (No Mid-Project Changes)
On the first day of work commencement, all project details, selections, site conditions, and scope requirements are deemed final, agreed, and not subject to change. Any change requested by Client after work commencement—including but not limited to layout adjustments, material/equipment changes, access limitations, sequencing changes, additional requests, or “small” revisions—shall be treated as a scope change and may be deemed interference with Contractor’s performance.
No Verbal Changes / Written Authorization Required
No changes will be performed based on verbal instructions, emails, or text messages. Any change must be documented and approved in writing by Contractor through Contractor’s CRM system (Change Order / Additional Work Estimate). Contractor has no obligation to proceed with any changes until written approval is received.
25. ADDITIONS ARE SEPARATE WORK — SEPARATE ESTIMATE
Any additions or enhancements to the project scope can be considered only as separate work and will be issued as a separate estimate/change order through Contractor’s CRM. Such additional work will be scheduled separately and priced independently at then-current rates.
26. CLIENT INTERFERENCE / HINDRANCE / JOBSITE CONDITIONS
Client agrees not to interfere with, hinder, or disrupt Contractor’s work. If Contractor determines that Client actions, site conditions, third-party activity, or requested changes compromise workmanship, safety, schedule, or contract performance, Contractor may (at its sole discretion) pause work until the issue is resolved. Any resulting standby time, demobilization/remobilization, return trips, rework, material handling, or schedule impacts will be billed as additional charges.
27. RESCHEDULING, PARTIAL APPROVALS, AND ADDITIONAL CHARGES (Deterrence)
If Client requests rescheduling, splitting the scope into phases, or approving only part of the estimate, Client acknowledges that Contractor may apply additional charges, which may include (without limitation): dispatch/trip charges, remobilization fees, administrative/change-order processing fees, restocking/return fees, and/or hourly standby labor rates. Contractor reserves the right to re-issue pricing and timelines accordingly.
28. RODENTS, INSECTS (Wasps/Bees) & PEST INTRUSION
During installation, Contractor may be required to drill, cut, or create penetrations/openings through walls, ceilings, soffits, exterior surfaces, or building components to run equipment, piping, wiring, venting, or other utilities. Client understands and acknowledges that any such penetrations/openings— whether temporary during construction or permanently required for the installation — may create a potential pathway for rodents and/or insects to enter the structure.
By approving this estimate and/or authorizing work, Client confirms that Client has been informed of this possibility and agrees that pest prevention, pest control, and ongoing protection of the property from rodents and insects is solely Client’s responsibility. Contractor’s scope does not include pest inspection, pest exclusion, pest-proofing, sealing against pests, installation of rodent screens/guards, insect barriers, or any specialized protective measures unless explicitly listed as a separate line item in this estimate.
Contractor performs the installation with the assumption that there is no active rodent infestation and no known rodent activity within the home or immediate vicinity that would require additional pest mitigation. Contractor is not responsible for any past, existing, or future pest intrusion, nesting, infestation, or any damage caused by rodents (including but not limited to chewing of insulation, ducts, wiring, refrigerant lines, drain lines, or other building components).
This same policy applies to insects, including but not limited to wasps, bees, hornets, and other stinging insects. Contractor does not provide insect removal, hive/nest removal, relocation services, or preventive barriers unless explicitly included as a separate, approved line item. Any future damage, health risk, or infestation related to insects is not Contractor’s responsibility.
