Warranty - Fuse Service San Francisco HVAC Air Conditioning Installation and Repair

Limited Installation Labor Warranty

Our Commitment to Quality Installation

A quality installation is the foundation of a reliable heating and cooling system. We stand behind our installation workmanship and provide a limited installation labor warranty for projects that include this coverage in their signed agreement.

If a defect in our original installation workmanship is identified during the warranty period, we will provide the labor necessary to correct it at no labor charge.

What the Warranty Covers

This warranty covers labor to correct defects directly caused by improper installation workmanship by our company, including:

Repairing leaks at connections we made when the cause is improper assembly, flaring, or brazing.
Correcting drain connections and slopes we installed when a drainage problem results from an installation defect.
Correcting electrical and control connections we made when an installation defect is identified.
Correcting mounting hardware and other elements of the original installation when the problem results from our workmanship.

Coverage depends on the cause of the problem. For example, a leak caused by an improperly made connection is an installation defect, while a leak caused by a manufacturing defect in a component is addressed under the manufacturer’s warranty.

How Installation and Equipment Warranties Work Together

Your system may have two separate types of warranty protection: our installation labor warranty and the manufacturer’s equipment warranty.

Our Installation Labor Warranty covers the labor required to correct defects in our installation workmanship. The manufacturer’s warranty covers equipment and parts according to its own terms and conditions.

If a failure results from a manufacturing defect in equipment or a component and is unrelated to our installation workmanship, the labor required to diagnose, remove, repair, or replace that equipment or component is not covered by our Installation Labor Warranty and is charged separately unless expressly included in your agreement. This applies even when the manufacturer provides a replacement part at no charge.

Before performing any chargeable repair work, we will explain the cause of the problem, recommend a solution, and obtain your approval of the cost.

Maintenance and External Causes

The installation warranty does not replace routine system maintenance. Cleaning, filter replacement, clearing dirt or blockages, and other routine maintenance services are charged separately unless included in your service plan.

This warranty also excludes work made necessary by normal wear and tear, improper operation, external damage, power surges, or third-party modifications or repairs when those circumstances caused the problem.

How to Request Warranty Service

Contact our company with the installation address and a description of the problem. We will discuss the next steps and arrange diagnostic service if needed.

A technician will determine the cause of the problem and document the findings. Based on those findings and your warranty terms, we will explain which work is covered.

If a defect in our installation workmanship is confirmed, there is no labor charge for diagnosing and correcting that defect. If the issue falls outside the warranty coverage, applicable diagnostic charges will be disclosed in advance, and additional work will be performed only with your approval.

If you disagree with the diagnostic findings, you may submit a written request and supporting information for further review.

Warranty Term and Conditions

The warranty period is specified in your signed agreement. Coverage applies to installation work performed by our company as part of the project for which the Limited Installation Labor Warranty is provided.

Coverage for materials, refrigerant, delivery, specialized lifting equipment, and restoration of finishes is addressed separately in the project’s written terms. The term “Labor Warranty” does not, by itself, include these expenses.

Complete warranty terms are provided before you enter into the agreement. This warranty is our company’s commitment to installation workmanship, not an insurance policy, and does not limit any customer rights that cannot be limited under applicable law.

Robert G.

Job was done well, fast, and clean. Highly recommend.

Ohm

Stan came and quickly identified the problem.. Will definitely use Fuse again and again in the future... The price quoted was very reasonable...

Huda Alnuaimi

Great team and great work. Estimate Pete F., installer Suren A and, Azamat. Thank you for your help, punctuation, and professionalism! They estimated and installed for me a single zone mini split and a heat pump with all the required connections and electricity. Did not leave until the job was done, place is clean and everything where it needed to be. Great job and reasonable price!

Margo Freistadt

Fuse electricians and HVAC workers installed a heat pump system with a condenser and four mini-splits in our home in San Francisco. It was a major purchase for us, and we could not afford for anything to go wrong. We are SO HAPPY with all the work that the FUSE people did. From beginning to end, they were professional, careful, skilled, and polite. They covered their shoes to protect our floors. They cleaned up after themselves. They arrived when they said they would, and did what they said they would at the price they promised. In the end, the city inspector complimented how careful and thorough their work was. Never seen that before! We could not be happier with the heat from the mini-splits. It was expensive, and SO worth it!! I would recommend this company to all my friends! Thank you for this amazing heating system!

roxanna roxanna

I had two techs from other companies look at my rental unit's gas wall heater. The heater would go on but pilot light would not stay lit. One tech suggested the tenants just re-light pilot every time because the breeze from outside was probably blowing it out The second tech suggested we needed a new heater, estimating $5000+. I called Fuse HVAC. at that point, expressing my frustration. The person in charge of scheduling listened to my concerns, noted them for the tech assigned and clarified the charges involved. I was pleasantly surprised when Fuse HVAC tech found the problem (faulty ignition switch) within the first 15 minutes of his visit! He ordered the part and installed it as soon as it arrived. Throughout this process he was professional, aware of resources needed and efficient! I am happy to recommend Fuse HAVAC with a 5 star rating!

Janene Benoit

Amazing service! They worked fast and ensured everything was running smoothly before leaving. Highly recommended.

Piare Nag

Very impressed with how fast and professional the team was. The AC is now running perfectly.

mike s

Fuse installed a new ducted heat pump in our home. They were very professional, efficient, and reliable every step of the way. Their pricing is transparent. They are very responsive to questions. They have great craftsmanship, covered the floors consistently from the front door to the work area, and work quickly and efficiently. The new system has been working great (it's been over a year). I would definitely hire them again.

Jeff Dillon

The “Electrical Wizard” himself fixed a problem in an hour that took another electrician two days to identify and not fix. Mikhail is quick, efficient, knowledgeable! He’s so good we have decided to have him redo our whole who’s electrical when it is time. Highly recommend!!!

Lelia S.

The company communicated well and assigned a tech right away. He came and diagnosed the issue. We made an appointment for the next day. The tech gave me an estimate which I approved online. At the end of that day the furnace was working. It was expensive but not unreasonable. Would definitely hire again.

Cindee G.

This is the second time we've used Fuse to install a ductless A/C, this time for an 18,000 unit in our main room. I was getting estimates from other companies and Fuse truly stands out in their professionalism - from prompt responses and on-time arrivals (with an app to see where technician is) to comprehensive estimates and follow-through. John K. and his team were friendly, knowledgeable and professional. Over the two days, they did an excellent job and were very thorough - all the way thru clean up and showing us how the new systems works. I highly recommend them for hassle-free and professional work.

Danny L.

They are simply amazing. Fast, efficient from the start of the quoting process to the installation.

Eric C.

Found Fuse HVAC on Yelp and I'm glad I went with them to fix the AC unit at my business. Max was the tech who did the estimate and fixed the system. He was great and fixed it within a few hours. The AC has been blowing cold ever since. His experience shows as he was able to fix it in one go. I had another guy try and failed 2 times but still charged. These guys are legit and the pricing was great. They are honest!!! I will definitely call them next time.

Tina P.

John K. and his helper Dean did an amazing job installing a heat pump in my home. They finished the job on time, they were pleasant and communicative, respectful of my property, and simply a delight to do business with. They worked efficiently and diligently, and when they left, the work area was spotless. I am so pleased and I highly recommend Fuse.

Margo F.

D W.

Mikhail and his team did a great job installing heat pump and minisplits, removing old furnace and cushioning the outside roof unit (from last year's installation, which vibrated badly.) So far everything works as well as the system installed last year(which we like so much that we did the upstairs this year.) They mostly managed to install the units above doors and windows so there was minimal disruption of our wall decor. Everything was left clean and in its place. Very nice people. And he remembered to send me photos of the roof installation!

Solongo B.

We needed our Goodman furnace replaced and Victor came in to check and assess. He immediately heard our budget and recommended reasonably sound options(not many furnace salesmen do). After going back for about 3 weeks, we finally chose Bryant furnace and technicians: Micheal and Denise came in to do the replacement. My husband and I had many questions and they never hesitated to answer and gave us information that we needed about furnace, the water heater and even offered their suggestions that are suited to our needs. The replacement took one full day as the process was extensive but they never complained. After replacing the furnace, they cleaned out and put everything as where it was and even dusted our pipes!!! The small gestures go looong way and now we have smooth furnace and very happy with this experience. When we reached out after hours to ask follow up questions, both Victor and Micheal called me back to answer!! My god, talk about customer service.

Aaron M.

They were very responsive. Brought them in to debug our unresponsive furnace and it took them about one minute to discover the issue which is that a carpenter had cut the wire to the thermostat. (Incidentally an electrician thought this was not the issue!) They performed a wire replacement for what I consider a reasonable fee - which solved the problem - and I would hire them again.