Privacy Policy - Fuse Service San Francisco HVAC Air Conditioning Installation and Repair

Contractor (“us”, “we”, or “our”) operates the Fuse Service website https://fuserepairsf.com/ (the “Website”). This page informs you of our policies regarding the collection, use and disclosure of Personal Information when you use our Website. We will not use or share your information with anyone except as described in this Privacy Policy.

At Fuse Service, we respect your privacy and are committed to protecting your personal data.

Information We Collect

We may collect the following categories of personal information under the CCPA/CPRA:

Identifiers (name, email, phone number, address, IP address);
Commercial information (services purchased, considered, or history);
Internet or other electronic network activity (browsing, device data, interaction with ads/content);
Geolocation data (approximate location from IP address);
Professional or employment-related information (if voluntarily provided);
Inferences drawn to create customer profiles (preferences or service needs).

We do not collect or process “Sensitive Personal Information” as defined under CPRA beyond what is necessary to provide requested services. By completing forms on our website, you consent to receive SMS communications from us, including news, promotions, and other updates. Please note that your SMS opt-in information is kept strictly confidential and is not shared with any third parties.

How We Use Your Information

We may use the information we collect for the following purposes:

To provide you with our best products and services;
To improve our website and user experience;
To personalize your experience on our website;
To communicate with you about our products and services;
To comply with legal obligations.

Purposes for Each Category of Information

Each category of data listed above may be used for the following purposes:

Service delivery and account management
Customer service and appointment scheduling
Marketing, promotions, and SMS notifications (only with consent)
Analytics and website performance
Call-tracking
Fraud prevention and security monitoring
Automatic advanced matching
Legal and regulatory compliance

How We Share Your Information

We may share your personal information with third-party service providers who help us with the operation of our website, such as hosting providers, payment processors, and analytics providers. We may also share your information with law enforcement or other government agencies if required by law. Below is the list of tracking providers, advertising and analytics partners that we may use:

Google Analytics
Google Ads
Meta Pixel
Microsoft Clarity
Service Titan DNI
Service Titan Web Scheduler
Newo.ai chat widget
Google Search Console
Bing Webmaster Tool
Microsoft Ads
Contractor Commerce

How We Process your Information

We process personal information only for the purposes described in this Privacy Policy, including providing services, managing customer relationships, scheduling, billing, communication, and operational support. We use ServiceTitan, a trusted third-party field service management platform, to store and manage customer information, including contact details, job history, appointment data, communication logs, invoices, and service records. By using our services, you acknowledge that:

All customer information is securely stored within ServiceTitan’s systems
ServiceTitan may maintain system logs related to platform usage, access, and operational activity as part of its standard security practices
Contractor does not itself maintain or permanently store detailed system logs outside of ServiceTitan

We encourage you to review ServiceTitan’s privacy practices for additional details about their data handling.

Processing Activities

We process your information for:

Service scheduling and dispatch
Customer communication (email, SMS, phone)
Billing, invoicing, and payment processing
Service recommendations and follow-up
Record-keeping required for business and legal compliance
Website and system analytics (non-sensitive)

How We Protect Your Information

We use a combination of administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, disclosure, alteration, and destruction. These measures include, but are not limited to:

Encryption of data in transit (e.g. HTTPS/TLS to secure communications between your browser and our servers)
Access controls and authentication (only authorized personnel can access personal information, and only when necessary to perform their job duties)
Secure data storage (personal information stored on secure servers protected by firewalls and other security technologies)
Routine security monitoring (monitoring our systems for vulnerabilities, suspicious activity, or potential attacks)
Vendor and service-provider oversight (we ensure that third-party providers who process personal data maintain appropriate security measures as required by the CCPA/CPRA)
Employee training (our staff receives training on privacy and security best practices to help prevent unauthorized access or misuse of personal information)
Incident response procedures (in the unlikely event of a data breach, we will promptly investigate and take appropriate steps as required by applicable law, including notifications where necessary)

While we take reasonable steps to safeguard your information, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

SMS Communication Policy

By using our services and the Website, you consent to receive SMS communications from us. Information obtained as part of the SMS consent process will not be shared with third parties. If you have consented to receive text messages from Contractor, you may receive text messages related to recurring services, that include but are not limited to messages regarding service they need, confirm appointment information, answering customers question etc.

Standard Messaging Disclosures:

Message and data rates may apply.
You can opt-out at any time by texting “STOP.”
For assistance, text “HELP” or visit our Privacy Policy and Terms of Service.

Your Rights

Under the CCPA, California residents have the following rights:

The right to know what personal information we collect, use and disclose;
The right to access your personal information we maintain;
The right to request that we delete your personal information;
The right to correct inaccurate personal information;
The right to limit use of sensitive personal information;
The right to opt-out of the sale of your personal information;

To exercise these rights, please contact us using the information provided below. We may request additional information to verify your identity before fulfilling your request.

Data Retention Disclosure

We retain personal information only for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods vary by data type and business purpose. The personal information might be deleted via the means of user’s request on the page Do Not Sell or Share My Information.

Cookies and Tracking

We may use cookies and other tracking technologies to collect information about your use of our website that can be accepted or rejected. Additionally, you can control cookies through your browser settings and other tools. Please note that disabling cookies may affect your ability to use certain features of our website. We do not use cookies for cross-context behavioral advertising.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We encourage you to review this Privacy Policy periodically.

Contact Us

If you have any questions about this Privacy Policy or our use of your personal information, please contact us via email: support@fuseservicesf.com

Effective date: 11.18.2025. Last updated: 11.18.2025.

Robert G.

Job was done well, fast, and clean. Highly recommend.

Ohm

Stan came and quickly identified the problem.. Will definitely use Fuse again and again in the future... The price quoted was very reasonable...

Huda Alnuaimi

Great team and great work. Estimate Pete F., installer Suren A and, Azamat. Thank you for your help, punctuation, and professionalism! They estimated and installed for me a single zone mini split and a heat pump with all the required connections and electricity. Did not leave until the job was done, place is clean and everything where it needed to be. Great job and reasonable price!

Margo Freistadt

Fuse electricians and HVAC workers installed a heat pump system with a condenser and four mini-splits in our home in San Francisco. It was a major purchase for us, and we could not afford for anything to go wrong. We are SO HAPPY with all the work that the FUSE people did. From beginning to end, they were professional, careful, skilled, and polite. They covered their shoes to protect our floors. They cleaned up after themselves. They arrived when they said they would, and did what they said they would at the price they promised. In the end, the city inspector complimented how careful and thorough their work was. Never seen that before! We could not be happier with the heat from the mini-splits. It was expensive, and SO worth it!! I would recommend this company to all my friends! Thank you for this amazing heating system!

roxanna roxanna

I had two techs from other companies look at my rental unit's gas wall heater. The heater would go on but pilot light would not stay lit. One tech suggested the tenants just re-light pilot every time because the breeze from outside was probably blowing it out The second tech suggested we needed a new heater, estimating $5000+. I called Fuse HVAC. at that point, expressing my frustration. The person in charge of scheduling listened to my concerns, noted them for the tech assigned and clarified the charges involved. I was pleasantly surprised when Fuse HVAC tech found the problem (faulty ignition switch) within the first 15 minutes of his visit! He ordered the part and installed it as soon as it arrived. Throughout this process he was professional, aware of resources needed and efficient! I am happy to recommend Fuse HAVAC with a 5 star rating!

Janene Benoit

Amazing service! They worked fast and ensured everything was running smoothly before leaving. Highly recommended.

Piare Nag

Very impressed with how fast and professional the team was. The AC is now running perfectly.

mike s

Fuse installed a new ducted heat pump in our home. They were very professional, efficient, and reliable every step of the way. Their pricing is transparent. They are very responsive to questions. They have great craftsmanship, covered the floors consistently from the front door to the work area, and work quickly and efficiently. The new system has been working great (it's been over a year). I would definitely hire them again.

Jeff Dillon

The “Electrical Wizard” himself fixed a problem in an hour that took another electrician two days to identify and not fix. Mikhail is quick, efficient, knowledgeable! He’s so good we have decided to have him redo our whole who’s electrical when it is time. Highly recommend!!!

Lelia S.

The company communicated well and assigned a tech right away. He came and diagnosed the issue. We made an appointment for the next day. The tech gave me an estimate which I approved online. At the end of that day the furnace was working. It was expensive but not unreasonable. Would definitely hire again.

Cindee G.

This is the second time we've used Fuse to install a ductless A/C, this time for an 18,000 unit in our main room. I was getting estimates from other companies and Fuse truly stands out in their professionalism - from prompt responses and on-time arrivals (with an app to see where technician is) to comprehensive estimates and follow-through. John K. and his team were friendly, knowledgeable and professional. Over the two days, they did an excellent job and were very thorough - all the way thru clean up and showing us how the new systems works. I highly recommend them for hassle-free and professional work.

Danny L.

They are simply amazing. Fast, efficient from the start of the quoting process to the installation.

Eric C.

Found Fuse HVAC on Yelp and I'm glad I went with them to fix the AC unit at my business. Max was the tech who did the estimate and fixed the system. He was great and fixed it within a few hours. The AC has been blowing cold ever since. His experience shows as he was able to fix it in one go. I had another guy try and failed 2 times but still charged. These guys are legit and the pricing was great. They are honest!!! I will definitely call them next time.

Tina P.

John K. and his helper Dean did an amazing job installing a heat pump in my home. They finished the job on time, they were pleasant and communicative, respectful of my property, and simply a delight to do business with. They worked efficiently and diligently, and when they left, the work area was spotless. I am so pleased and I highly recommend Fuse.

Margo F.

D W.

Mikhail and his team did a great job installing heat pump and minisplits, removing old furnace and cushioning the outside roof unit (from last year's installation, which vibrated badly.) So far everything works as well as the system installed last year(which we like so much that we did the upstairs this year.) They mostly managed to install the units above doors and windows so there was minimal disruption of our wall decor. Everything was left clean and in its place. Very nice people. And he remembered to send me photos of the roof installation!

Solongo B.

We needed our Goodman furnace replaced and Victor came in to check and assess. He immediately heard our budget and recommended reasonably sound options(not many furnace salesmen do). After going back for about 3 weeks, we finally chose Bryant furnace and technicians: Micheal and Denise came in to do the replacement. My husband and I had many questions and they never hesitated to answer and gave us information that we needed about furnace, the water heater and even offered their suggestions that are suited to our needs. The replacement took one full day as the process was extensive but they never complained. After replacing the furnace, they cleaned out and put everything as where it was and even dusted our pipes!!! The small gestures go looong way and now we have smooth furnace and very happy with this experience. When we reached out after hours to ask follow up questions, both Victor and Micheal called me back to answer!! My god, talk about customer service.

Aaron M.

They were very responsive. Brought them in to debug our unresponsive furnace and it took them about one minute to discover the issue which is that a carpenter had cut the wire to the thermostat. (Incidentally an electrician thought this was not the issue!) They performed a wire replacement for what I consider a reasonable fee - which solved the problem - and I would hire them again.